Your First Visit

At your first treatment session, your physio will do a full examination and perform a detailed assessment of your condition. This session could include hands-on treatment and the use of our exercise equipment.

Once your physio has examined you, they’ll make a diagnosis and explain it to you in plain English, to make it easier to understand. They’ll advise you of what treatment they recommend and maybe refer you for an X-ray or other diagnostic tests. Most musculoskeletal problems can be addressed by a physio, but if you need any other assessment, your physio will liaise with your GP.

Your physio will work with you to develop an effective treatment plan that takes into account your work, leisure activities and general health. Your treatment plan will combine hands-on treatment with advice on how you can help yourself through specific home-based exercises and other strategies.

Our aim is to free you from pain, helping you move well and stay well. We do this with empathy and in partnership with you, since you know your body best.

You may have questions about your first visit, which we hope we’ve answered below.

Opening hours and waiting times

We’re open from 8:30am – 5.30pm, Monday to Friday.
There is not usually a long waiting period – you should be able to get an appointment within 24-48 hours, and if you ring us in the morning we may even be able to get you an appointment on the same day.

Information we need from you

Every new patient needs to complete a patient details form so we have a record of their personal details, health fund and concession information, referral details, and whether their visit is subject to workers’ compensation or a third party claim, so please have these details with you.

Who you should see

Many of our physios specialise in treating certain areas, such as shoulders or knees. You can rely on our receptionist to refer you to the most appropriate physio.

What to bring

If you have any reports, X-rays, CT or MRI scans, bring them with you to your first appointment.

Appointment Information

Initial appointments take around 60 minutes, while follow-up appointments are usually 30 minutes long. Longer follow-up appointments are available on request at an additional cost.

It’s best to wear loose, comfortable clothing to your first appointment. You may need to remove some items of clothing, depending on the problem area. If this is the case, we’ll provide you with a gown.

Payment Details

We accept EFTPOS as well as a range of credit cards or you can pay by cash. We also offer the HICAPS facility, which allows you to make an immediate claim from your private health fund and only pay the gap.

We also accept patients who come under the following arrangements:

  • workers compensation claims
  • third party claims
  • Department of Veterans’ Affairs (DVA) entitlements
  • chronic disease mangement plan (Medicare).